Privacy Policy

• Robert Scotts Commerce LTD

  Effective Date: 05/04/2025

  At Robert Scotts Commerce LTD ("we", "us", or "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website robertscotts.com.

  By using our website, registering for an account, or placing a bid, you agree to the terms of this policy.

• 1. WHO WE ARE

  Robert Scotts Commerce LTD
  Company Number: [Insert]
  Unit 2 Garston Farm Barn, Coombe Road, East Meon, GU32 1PP
  Email: [email protected]
  Phone: 07375 523679

  We are the data controller responsible for your personal information under this Privacy Policy.

• 2. INFORMATION WE COLLECT

  We may collect the following personal information:

  • Name and contact details – such as email address, phone number, billing/shipping address

  • Account information – username, password, order history

  • Payment information – card or PayPal details (processed securely via third-party payment processors)

  • Device and usage data – IP address, browser type, referral URL, pages viewed, time on site

  • Auction activity – bids placed, items viewed, and purchases made

  We do not collect or store full payment card details ourselves.

• 3. HOW WE USE YOUR INFORMATION

  We use your data to:

  • Provide access to our website and services

  • Process bids, purchases, and payments

  • Deliver products and send order confirmations

  • Respond to your enquiries or support requests

  • Send important updates, such as changes to our terms

  • Prevent fraud and abuse

  • Improve the functionality and performance of our website

  With your consent, we may also send occasional marketing emails, which you can unsubscribe from at any time.

• 4. LEGAL BASES FOR PROCESSING

  We rely on the following lawful bases under UK GDPR:

  • Contractual necessity – to fulfil our agreement with you (e.g., delivering your purchases)

  • Legal obligation – to comply with tax or legal reporting duties

  • Legitimate interest – to operate and improve our platform

  • Consent – for marketing communications (where required)

• 5. DATA SHARING

  We may share your personal information with:

  • Payment processors – to complete transactions

  • Couriers and shipping providers – to deliver your goods

  • IT and hosting providers – to run our website

  • Legal authorities – if required by law or to prevent fraud

  We never sell or rent your data to third parties.

• 6. DATA SECURITY

  We take appropriate technical and organisational measures to protect your data, including:

  • SSL encryption on our website

  • Secure servers and access controls

  • Limited access to personal data by authorised personnel only

  However, no method of online transmission is 100% secure.

• 7. DATA RETENTION

  We retain your information:

  • As long as your account remains active

  • For as long as necessary to comply with legal obligations (e.g. tax and accounting)

  • For up to 6 years after your last transaction for audit and fraud prevention

  You may request deletion of your account by contacting us at [email protected].

• 8. YOUR RIGHTS

  Under the UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Correct inaccurate data

  • Request erasure of your data (subject to legal limits)

  • Object to processing or request restriction

  • Withdraw consent (where applicable)

  • Lodge a complaint with the ICO (Information Commissioner's Office)

  You can exercise any of these rights by emailing [email protected].

• 9. COOKIES

  Our website uses cookies to:

  • Improve site performance

  • Understand user behaviour

  • Enable login and checkout features

  You can manage cookies via your browser settings.

• 10. CHANGES TO THIS POLICY

  We may update this policy from time to time. We will post the latest version here with the “Effective Date” updated accordingly. Continued use of the site signifies acceptance of the updated policy.

• 11. CONTACT US

  If you have any questions about this Privacy Policy or how we handle your data, please contact us:

  Robert Scotts Commerce LTD
  Email: [email protected]
  Phone: 07375 523679